Privacy Policy

1. Who we are

AYDAB Travel is the travel brand presented on this website. The website currently operates at https://aydabtravel.com/.

For privacy-related questions, please contact info@aydabtravel.com. For booking-related matters, contact booking@aydabtravel.com.

2. Information we may collect

Depending on how you use the website or communicate with us, the following categories of information may be involved:

• Contact details: name, email address, telephone number and information you provide in an enquiry.
• Travel and booking details: selected excursions or transfers, travel dates, pickup and drop-off locations, number of guests, special requests and booking references where applicable.
• Account information: if account registration is enabled and you choose to create an account, the details used to manage it.
• Technical information: IP address, device or browser information, and basic website access records that may be processed by the hosting platform, security features or enabled website tools.
• Communications: messages you choose to send by email, WhatsApp or another available channel.

Please avoid sending passport copies, payment-card details or sensitive personal information through general enquiry forms or chat unless an authorised representative has explained why it is required and how it should be provided securely.

3. How information may be used

Information may be used as necessary to respond to enquiries, provide booking assistance, coordinate excursion and transfer arrangements, maintain accounts where enabled, administer the website, prevent misuse and meet applicable legal obligations.

Where optional marketing communications are offered, their purpose and any available choices should be explained at the point of collection. You may ask us to stop promotional communications at any time.

4. Bookings, payments and travel providers

When you request or place a booking, the information needed to confirm and deliver the service may be shared with the relevant excursion operator, transport provider or other service partner. This can include your name, contact information, service date, guest count and pickup arrangements.

Payment processing depends on the payment options actually available during checkout or provided at the point of booking. If a third-party payment provider is used, its own privacy and security practices may apply. This policy does not claim that AYDAB Travel stores full card numbers or processes payment details directly.

Prices, availability, cancellation conditions and booking confirmations are governed by the relevant booking information and terms presented for the service.

5. Cookies and website technologies

The website uses WordPress and Traveler-based functionality. Necessary cookies or similar technologies may support sessions, login features, selected settings, shopping or booking processes, and site security. If optional analytics, embedded media or advertising technologies are enabled, they may use additional cookies or process usage information.

You can manage or delete cookies through your browser settings. Blocking essential cookies may affect account or booking features. Any consent choices displayed on the website should be followed for non-essential technologies where required.

6. Comments, accounts and uploaded content

If comments are enabled and you submit one, WordPress may process the details entered in the comment form together with technical information used for moderation and anti-spam measures. If profile images or external avatar services are enabled, the relevant provider may process data under its own policy.

If you create an account, the website may retain the profile and booking information needed to provide that account. If visitors are allowed to upload files or images, they should avoid including unnecessary personal information or embedded location metadata.

7. Links and embedded third-party content

Some pages may contain links to external services or embedded maps, videos or other content. Those providers may collect information and use cookies when you interact with their content. Their own privacy policies apply. Opening a WhatsApp link or sending an email transfers the information you choose to share to the relevant communication service.

8. When information may be shared

Information may be disclosed to providers that support an enquiry or booking, website hosting and technical service providers, communication and payment services where used, and competent authorities when disclosure is legally required. The information shared should be relevant to the purpose of the service.

Some providers may operate or store information outside your country. Applicable data protection rules and the relevant providers' policies may govern those transfers.

9. Data retention and security

Retention depends on the type of information, the purpose for which it was collected and any applicable legal, accounting, booking, dispute-resolution or operational requirements. We do not state a universal retention period because different records may need different handling.

Reasonable technical and organisational measures should be used to reduce privacy and security risks. However, no website or internet transmission can be guaranteed completely secure. If you believe you have shared information in error, please contact us promptly.

10. Your privacy choices and rights

Depending on the laws applicable to your circumstances, you may have rights to request access to personal data, seek correction, ask for deletion or restriction, object to certain processing, or withdraw consent where consent is the relevant basis. Some requests may be limited by legal obligations or the need to complete a booking.

To make a privacy request, email info@aydabtravel.com and describe your request. We may need to verify that the request relates to your own information before taking action.

11. Children and group bookings

Travel bookings may include information about accompanying travellers, including children. A parent, guardian or authorised booking organiser should provide only the details reasonably necessary to arrange the service. Please contact our team if a booking involves special requirements.

12. Updates to this policy

This policy may be revised when the website, available services or relevant privacy requirements change. The date shown at the top indicates when this version was prepared. Material changes should be communicated through the website or another appropriate channel when required.